Privacy Policy

← Back to Home

1. Introduction

Pine Belt Locksmith (“we,” “our,” or “us”) operates the website locksmithhattiesburg.com (the “Site”). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information about you in several ways when you use our Site or contact us for services.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact us by phone: Phone number, name, location/address where service is needed, description of your locksmith issue
• Submit a contact form: Name, email address, phone number, service request details, preferred contact method
• Request a quote: Contact information, service type needed, location, specific service requirements
• Schedule service: Your location, preferred service time, contact details
• Leave a review or feedback: Name, email, comments, rating

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type and version, operating system, device type (mobile/desktop)
• Usage Data: Pages visited, time spent on pages, click-through rates, date and time of visits, referring/exit pages
• Location Data: General geographic location based on IP address (city, state level)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (explained in Section 4)

2.3 Information from Third Parties

We may receive information about you from:

• Analytics providers: Google Analytics provides demographic and interest data
• Advertising networks: Data about ad interactions and conversions
• Social media platforms: If you interact with our social media pages
• Service partners: Feedback and service completion information from locksmiths who serve you

3. How We Use Your Information

We use the information we collect for the following business purposes:

3.1 Providing Services

• Connecting you with qualified locksmith service providers in Hattiesburg and Forrest County
• Processing and responding to your service requests and inquiries
• Communicating about your service needs via phone, email, or text message
• Scheduling appointments and dispatching service providers
• Providing customer support and following up on service completion

3.2 Business Operations

• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our services
• Maintaining security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Resolving disputes and enforcing our agreements

3.3 Marketing and Communications

• Sending promotional materials about our services (with your consent)
• Providing information about special offers, tips, and updates
• Conducting surveys and requesting feedback
• Displaying targeted advertisements based on your interests

4. How We Share Your Information

We share your personal information in the following circumstances:

4.1 With Service Providers

This is our primary business model: When you request locksmith services through our Site, we share your contact information and service needs with professional locksmith service providers in our network. These service providers:

• Are licensed, bonded, and insured locksmith professionals
• Operate independently and are not our employees
• Will contact you directly to provide the requested services
• Are contractually obligated to protect your privacy
• May have their own privacy policies governing how they handle your information

By using our Site and requesting services, you consent to this information sharing which is necessary to fulfill your service request.

4.2 With Third-Party Service Providers

We share information with vendors and service providers who perform services on our behalf:

• Analytics providers: Google Analytics (see their privacy policy at https://policies.google.com/privacy)
• Communication platforms: Email service providers, SMS/text messaging services, phone systems
• Website hosting: Web hosting and content delivery network providers
• Payment processors: If you make any payments (processors handle payment data securely)
• Advertising platforms: Google Ads, Facebook Ads, and similar advertising services

These third parties are contractually required to protect your information and use it only for the specific services they provide to us.

4.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect our rights, property, or safety, or that of our users or others
• Investigate fraud, security breaches, or other illegal activities
• Cooperate with law enforcement or regulatory agencies

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Site.

5.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and understand how you use the site.

5.2 Types of Cookies We Use

Cookie Type	Purpose	Example
Essential Cookies	Required for basic site functionality	Session management, security features
Analytics Cookies	Help us understand site usage	Google Analytics tracking
Advertising Cookies	Track effectiveness of ads and deliver targeted advertising	Google Ads conversion tracking, remarketing
Functionality Cookies	Remember your preferences and settings	Language preferences, saved locations

5.3 Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies

Note: Blocking or deleting cookies may affect your ability to use certain features of our Site.

6. Third-Party Analytics and Advertising

6.1 Google Analytics

We use Google Analytics to understand how visitors use our Site. Google Analytics collects information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site and services.

Google Analytics collects only the IP address assigned to you on the date you visit our Site, not your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

6.2 Advertising and Remarketing

We use online advertising services including Google Ads to:

• Display ads on third-party websites to visitors who have previously visited our Site
• Track which ads lead to phone calls or contact form submissions
• Optimize our advertising campaigns based on performance

Third-party vendors, including Google, use cookies to serve ads based on your past visits to our Site. You can opt out of personalized advertising by visiting:

• Google Ads Settings: https://www.google.com/settings/ads
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Use

• Encryption: We use SSL/TLS encryption for data transmission
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Secure Storage: Personal information stored on secure servers with restricted access
• Regular Security Audits: Periodic review of our security practices
• Vendor Security: Third-party vendors must maintain appropriate security measures

7.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and appropriate authorities as required by applicable law.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Service Request Information: Retained for 3 years after your last service request for record-keeping and quality assurance purposes
• Contact Form Submissions: Retained for 2 years or until you request deletion
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Usage Data: Analytics data retained for 26 months (Google Analytics default)
• Legal/Financial Records: Retained as required by applicable law (typically 7 years)

8.2 Secure Deletion

When we no longer need your information or when you request deletion, we securely delete or anonymize it so that it cannot be reconstructed or read.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

9.1 Rights Under GDPR (For EU Residents)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (“right to be forgotten”)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your personal information in a structured, commonly used format
• Right to Object: Object to our processing of your personal information for direct marketing or other purposes
• Right to Withdraw Consent: Withdraw your consent for processing at any time

9.2 Rights Under CCPA (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13 (Contact Us). We will respond to your request within 30 days (or as required by applicable law).

To verify your identity, we may request additional information before processing your request. This helps us protect your information from unauthorized access.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 18, please contact us immediately using the information in Section 13.

11. Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked.

Because there is not yet a common understanding of how to interpret DNT signals, our Site does not currently respond to DNT browser signals. Instead, you can use the range of other tools to control cookies and tracking as described in Section 5.3.

12. International Data Transfers

Our servers are located in the United States, and our service providers may be located in various countries around the world. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our Site or providing us with your information, you consent to the transfer of your information to the United States and other countries which may have different data protection rules than your country.

We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the updated policy on our Site
• Notify you via email or prominent notice on our Site if we make material changes that affect how we use or share your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. For requests to access, correct, or delete your personal information, we may require additional information to verify your identity before processing your request.

15. Additional State-Specific Rights

15.1 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain personal information to third parties. We do not sell your personal information as defined under Nevada law. If you have questions, please contact us using the information in Section 14.

15.2 Virginia Residents (VCDPA)

Virginia residents have rights similar to GDPR, including rights to access, correct, delete, and obtain a copy of personal information. Contact us to exercise these rights.

15.3 Colorado Residents (CPA)

Colorado residents have rights to access, correct, delete personal information, and opt-out of targeted advertising and profiling. Contact us to exercise these rights.

← Back to Home